Frequently Asked Questions
How do I get back to the Main menu options?
Either click on the "Home" tab or the Primal Elements logo.
How do I remove an item from my shopping cart?
In the Shopping cart page, click the remove link on the product to remove it from your shopping cart.
How can I contact a customer service representative?
If you have any questions, please contact us and we will be glad to help you. Contact information can be found here.
What form of payment does Primal Elements accept?
We accept all major credit cards. Sorry we are not set up to accept personal checks or cashiers check for online purchases.
What is Primal Elements return policy?
Info on our return policy can be found here.
Why can’t I find products that I’m looking for?
We create new and innovative products thru out the year and must discontinue some of our other products. If you are looking for a certain product and do not see it on our website, please give us a call and we will be glad to let you know if we have any in stock.
How long will it take to process my order?
Orders placed before 12:00pm Pacific time will be processed the same day, all other orders will be process the following day. Due to the nature of our handmade products, we may be out of an individual item, at which we will notify you of the delay in the processing time.
How do I become a retailer of Primal Elements products?
If you are interested in becoming a Primal Elements retailer, please contact our sales representative in your region. A list of sales representatives can be found here.
Is my online purchase secure?
Yes, we use 128-bit SSL encryption for all the information entered. We will not share your information with anyone else.
Does primal elements ship to Hawaii, Alaska or International?
Currently we are only shipping to the continental United States but we are working on expanding our shipping region. If you are in Hawaii, Alaska, or Canada please contact us and we will be glad to get a freight quote for your order.
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